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How long we hold your information for
We will hold the information for as long as we are providing you services and we only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations ( e.g. Health and Safety)
Your access Rights
You have the right to request copies of certain of your personal information within our custody and control, and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected. If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
In relation to all of these rights, please email us at firstname.lastname@example.org
Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request but where appropriate we will notify you of the reasons for this.
How do we use your personal information?
We may use your personal information to:
- Comply with our legal obligations (including those arising under contracts) and regulatory compliance for e.g. Health and Safety, Charity Commission;
- Detect or prevent fraud, misuse of services or money laundering;
- Enforce legal claims;
- Any other purposes that we will notify you about.
Keeping your information secure.
- When you have given consent (for example, to send you promotional or fundraising material by email, and we may ask for your explicit consent to collect certain types of sensitive information).
- For legal compliance purposes (for example with HMRC for payroll)
- When it is necessary for the performance of a contract with you or take steps at your request before entering into a contract (for example if you use one of our garages).
- Where it is necessary to protect someone’s vital interests. Whilst we are not able to advice people directly on their personal circumstances, as a mental health charity we may from time to time notice individuals in distress. We may refer these individuals on to those better equipped to assist if we feel yours or another’s vital interests are at risk.
- Where there is a ‘legitimate interest’ in us doing so.
The law allows us to collect and use personal information if it is reasonably necessary to achieve our or other legitimate interests (as long as to do so it is fair, balanced and have no undue impact on your rights). In general, our legitimate interests are the running of a charitable entity and pursuing our mission and vision. This may include charity governance, administration and operational management, and fundraising and campaigning (including sending marketing information and analysis in order to develop effective communication and fundraising strategies). When we rely in this lawful basis, we consider and balance any potential impact on you (positive and negative) and on your privacy rights.
Some examples of where we have a legitimate interest to process your personal information are where we contact you about our work, use your personal information for data analytics, improving our services, for our legal purposes (for example, dealing with complaints and claims), or for complying with guidance from the Charity Commission.
29/02/2024 10:13:55 Registered Charity number 1077959 pg. 4 ©First Step Trust